FAQS

FAQS2024-10-03T23:19:41+00:00
What benefit do my Referee get from using my referral code?2024-10-03T22:39:16+00:00

Your referees will enjoy $500 off their purchase when they use your referral code.

Can I activate multiple operation modes at once?2024-08-16T21:19:57+00:00

No, only one mode (Savings, Backup, or Off-grid) can be active at a time.

How do I switch between different operation modes?2024-08-16T21:20:27+00:00

You can easily switch modes within the portal by selecting your desired mode.

What modes are available in the Data Monitoring portal?2024-08-16T21:20:55+00:00

The available modes are Savings, Backup, and Off-grid.

Are Power Fusion Systems eligible for the Residential Clean Energy Credit?2024-09-11T18:48:45+00:00

Yes, our systems, including solar panels, wind turbines, and battery storage technology, qualify for the U.S. Residential Clean Energy Credit.

How much can I save with the Residential Clean Energy Credit on Power Fusion Systems?2024-09-11T18:49:24+00:00

You can claim up to 30% of the cost for qualified clean energy systems installed between 2022 and 2032, helping you save on your energy investments.

What is the Referral Program?2024-10-03T20:38:47+00:00

The Referral Program allows you to share a unique code with others. When someone uses your code to make a purchase, you earn rewards, and they receive a discount on theirorder. 

Who can join the Referral Program?2024-10-03T20:53:25+00:00

Anyone can join the referral program-whether you are a current customer or not! Simple register on My PFS to get started

What is My PFS and what can I do on the platform?2024-10-03T21:02:26+00:00

My PFS is your personal account portal, offering a dynamic dashboard where you can manage your orders, addresses, payment methods,account details, referrals, and access ticket support.

How do I join the Referral Program? 2024-10-03T22:31:39+00:00

Sign up or log in to your My PFS account, go to the Referrals section, and start sharing your unique referral code with anyone. To log in or register, all you need is your name and email—it’s quick, easy, and completely free!

What rewards do I receive for referrals?2024-10-03T22:38:42+00:00

For each successful referral, you will receive a $500 USD gift card once your referee completes their purchase.

What can I monitor in the Data Monitoring portal?2024-08-16T21:19:28+00:00

You can view battery SOC, solar production, load, and generator kWh.

Can I refer people even if I haven’t bought a system?2024-10-03T22:40:39+00:00

Yes! You can participate in the referral program whether you have purchased a system or not. Just register and start sharing your referral code.

How do I track my referrals and rewards?2024-10-03T22:41:39+00:00

Log in to your My PFS account and visit the Referrals section to see the status of your referrals and rewards.

Can I use my own referral code?2024-10-03T22:42:01+00:00

No, but don’t miss out on the benefits! Use someone else’s code and become the referee. With PFS, you can refer others and also be a referee.

How can I track my orders on My PFS?2024-10-03T23:13:59+00:00

In the Orders section, you can view your past orders, check the status of each one, and see important details like the date and total cost.

Where can I manage my billing and shipping addresses?2024-10-03T23:14:26+00:00

The Addresses section lets you add, edit, or update your saved billing and shipping addresses for smoother future checkouts.

Can I store my payment methods in My PFS?2024-10-03T23:14:59+00:00

Yes, in the Payment Methods section, you can securely store and manage your preferred payment options for quicker purchases.

How do I update my personal account information?2024-10-03T23:15:50+00:00

You can change your name, email, or password in the Account Details section, where you can also edit other general account information.

How do I access the referral program on My PFS?2024-10-03T23:16:21+00:00

In the Referrals section, you can generate your referral code to share with others and start earning rewards when they make purchases.

How do I get support through My PFS?2024-10-03T23:16:51+00:00

Use the Ticket Support section to submit inquiries or issues related to your systems. Our team will assist you promptly.

Can I use my own referral code?2024-10-03T23:17:17+00:00

No, but don’t miss out on the benefits! Use someone else’s code and become the referee. With PFS, you can refer others and also be a referee.

Are these systems eligible for federal tax credits?2024-08-16T21:11:58+00:00

Yes! Power Fusion Systems qualify for the residential clean energy tax credit. This credit is currently 30% (until 2032) of the installation cost. Consult the IRS or a tax professional for details and claiming instructions.

Do I required a licensed electrician to install this systems?2024-08-16T21:02:40+00:00

Yes, it’s mandatory to use a licensed electrician and complete the commissioning form. Failure to do one or bothwill result in a warranty exclusion. Proper installation is crucial for ensuring safety and functionality. Refer to theUser Manual for detailed instructions on the safe installation and commissioning process.

 

Do I need to ground my system?2024-08-16T21:04:12+00:00

Yes, grounding your generator is a crucial safety measure. Grounding helps prevent electrical shock by providing a path for excess electrical current to flow safely into the ground. When setting up your generator, always refer to the User Manual for detailed instructions. Always consult a licensed electrician to ensure that your generator is grounded correctly.

Where should I set my system?2024-08-16T21:05:20+00:00

The system should be installed on a cement slab or pad. Avoid wet surfaces that can cause damage to your system. Please consult the User Manual for specifications on the cement base measures and installation guidelines.

Will the system fit trough my fence gate?2024-08-16T21:06:23+00:00

The average width of a backyard fence door, also known as a gate, can vary depending on the size of the fence and the intended use of the gate. Standard widths for fence gates range from 3 feet to 6 feet, with 4 feet being a common size for pedestrian gates.

Can I integrate my existing solar panels into my new system?2024-08-16T21:07:15+00:00

Yes, you can integrate your existing solar panels into your new system, as long as they are DC current and the total wattage doesn’t exceed 4,000 W (NPFS) or 6,000 W (NMPFS).

What is the standard distance from the System to the Interface B located?2024-08-16T21:08:03+00:00

Our systems are designed to be located 50 feet from the Interface Box, with wiring included. If your installation requires more than 50 feet, you can extend the distance by purchasing our electrical cabinet extensions, available in 50 ft, 75 ft, and 100 ft options.

Do I need to position my system into an specific orientation?2024-08-16T21:09:24+00:00

Yes, for optimal performance, your system needs to be positioned with a specific tilt. The ideal tilt depends on your location in the US. For more details on recommended orientations, refer to the Quick Operation Guide NPFS.

How tall is the Wind turbine?2024-08-16T21:09:59+00:00

The wind turbine measures 8 ft from the first pole to the system and 16 ft when fully deployed.

Does Power Fusion Systems install the systems?2024-08-16T21:10:31+00:00

No, for safety reasons, they recommend licensed electricians. Their User Manual guides electricians through the process.

What’s the purpose of the commissioning form?2024-08-16T21:11:15+00:00

It’s a checklist to ensure proper installation and documentation for warranty claims. Not completing it may void your warranty.

Can this system be installed in a residential neighborhood?2024-08-16T00:01:27+00:00

Yes, potentially. But check HOA rules & local regulations first:

HOA: Ensure your HOA allows solar panels/renewables.

Permits: Contact your local building department for any permits needed.

Zoning: Verify your zone allows renewable energy systems.

Installation: Use licensed professionals familiar with local codes.

Utility Company: Check their requirements for connecting to the grid.

Does our systems require special permits?2024-08-16T21:13:49+00:00

Please consult with your local permitting office and refer to the Texas Department of Licensing and Regulation (TDLR) for detailed requirements. Additionally, review the Texas Building Code and local zoning laws to ensure compliance.

Can propane backup systems power entire households?2024-08-16T21:14:33+00:00

Our system delivers 6kW, enough for most homes. But, it depends on your peak power usage. For more details on recommended orientations, refer to the Quick Operation Guide NPFS.

How long can the system run on each propane cylinder?2024-08-16T21:15:04+00:00

A standard 20 lb propane cylinder will run the system for approximately 2.2 hours.

Does the systems require maintenance?2024-11-12T20:11:26+00:00

It depends on local regulations. While our systems are designed for ease of installation, specific permits may be required based on local building codes, city permitting, and HOA regulations. Power Fusion Systems will provide necessary documentation to assist with the permitting process.

How do I refill propane cylinder for backup systems?2024-08-16T21:16:05+00:00

You can refill your propane cylinder at any supermarket, gas station, or hardware store. Please ensure to follow safety precautions and regulations during the refilling process.

What size propane cylinder do I need to power my system?2024-08-16T21:16:36+00:00

You can go from 20 lb cylinders up to 2000 gal tank.

What happens if the propane supply runs out during an emergency?2024-08-16T21:17:12+00:00

If there is no more charge on the batteries and you don’t have propane the system will deliver power until the batteries charge is above 80% form the renewables sources (solar panels and wind turbine).

Can propane backup systems be used in extreme weather?2024-11-12T02:58:05+00:00

Yes, but it needs to be insulated. You can find the suggested tarp in our accesories section. Operation temperatures can be consulted in our User Manual.

What are the different operation modes available for the Power Fusion System?2024-08-16T21:18:59+00:00

Backup Mode (Default): Batteries store solar/generator power. During outages, batteries supply power. When batteries are low, the generator kicks in.

Savings Mode (User Activated): Uses batteries during peak electricity hours (saves money!). When batteries are low, the grid takes over and recharges them.

Off-Grid Mode (User Activated): Generator becomes the main power source. Batteries provide backup until low, then generator supplies and charges them.

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